Terms & Conditions
Room prices are per room, per night and are inclusive of VAT at 17.5%. Standard rates include Full Scottish or English breakfast, unless otherwise stated. Other meals may be included in special promotional rates: this will be indicated.
Family Rooms
Family rooms are available at a number of our hotels - please call your chosen hotel directly and they will be happy to check availability for you. Our Hotels can also provide cots at no extra charge.
All Crerar Management Hotels are totally non smoking.
Rooms for customers with disabilities
Some of our hotels have rooms that are specially adapted for customers with disabilities, please call the hotel of your choice to check availability. Alternatively, if you have difficulty walking but do not require a specially adapted room, you may request a room on the ground floor near reception for easier access. We will make every possible effort to accommodate your personal requirements, however all rooms are subject to availability.
Arrival and Check out
Rooms are available from 3.00pm on the arrival date. Please let your chosen hotel know if you are likely to arrive after 9.00pm. You are requested to vacate your room by 11.00am on the day of departure. If you require more detailed directions to your chosen hotel, please call the hotel directly and a team member will be pleased to help you.
Pets
We are pleased to welcome pets at a number of our Crerar Management Ltd Hotels at a minimal charge of £10 per stay. Please advise your chosen hotel at the time of reservation should you wish to bring a pet into the hotel.
Cancellation
Cancellations are free of charge up to 2.00pm on the day prior to arrival. Any cancellations made after this time will be charged the cost of the first nights stay.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:
- accept the changed arrangements as notified; or
- make alternative arrangements with Swallow Hotels; or
- cancel your reservation and receive a full refund of any monies which you have paid to Swallow Hotels in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).
Complaints
We strive for 100% customer satisfaction at all times, so if you feel there is an area that we can improve, or if you are unsatisfied with your visit, please write to this address:
Customer Services
Crerar Management Ltd
1 Queen Charlotte Lane
Edinburgh
EH6 6BL.
All correspondence will be acknowledged within 5 working days.
Payment
All reservations require a Credit or Debit Card guarantee, to be given at the time of booking. We accept payment by cheque (with a valid cheque guarantee card), debit card and credit card (VISA, MasterCard).
Please note that gift vouchers issued by Swallow Hotels Limited/Swallow Hotels and Inns are no longer valid and will not be accepted as payment, or part payment, at Swallow Hotels operated by Crerar Management Limited.
Your Personal Details
Your personal details will not be sold on or passed on to third parties. Your Credit Card details are not kept in any form and are securely deleted after the booking is confirmed.
